Terms of Service

By Accepting Service
Pc New Horizons welcomes you! By accepting service from “Pc New Horizons.” you are acknowledging that you have read and understand these terms and conditions and agree to all these terms below. You have requested service from “Pc New Horizons.”, hereafter referred to as Pc New Horizons will diagnose and service your computer for an applicable fee as described in paragraph Services and Diagnostic Fee.

You agree to these repair terms and all applicable service and diagnostic fees. We ask that you read the following Terms of Use, which constitute an agreement that covers your use of this site and any transactions that you engage in through this site (“agreement”). In this agreement “we, ” “us,” and ” “Pc New Horizons”. “You” refers to the user or viewer of this website. By accessing, viewing, or using this site, you acknowledge that you have read, understand, and agree with these terms. If you do not wish to be bound by these terms, please do not use this site.

This website is provided solely for the use of current and future customers of Pc New Horizons to provide you with information about our company, information about services and products listed on our website, to make appointments for computer service and repair, to order for any products and services offered by Pc New Horizons, and to enable you to contact us with any questions or comments that you may have. In order to use this website, you agree that you:

1). You are at least 18 years of age or older;

2). You agree to our terms and conditions;

3). You take complete financial responsibility for your actions.

Privacy Policy
Pc New Horizons respects your rights. We never sell, trade or transfer your personal information outside our company. We collect only basic information at the time you submit a service request. This information includes your name, address and phone number. Your personal information is used solely by Pc New Horizons to fulfill your request for services, to contact you regarding your repairs, or future offers.

Services and Diagnostic Fee
Pc New Horizons will attempt to determine, diagnose and repair your computer via in-store or home for an applicable fee. Sometimes a successful repair is not possible due to problems with your computer or its configuration; for example the age of PC, repair/replacement parts such as memory chips, motherboards, etc may be obsolete. In these situations we may be unable to complete the necessary services or resolve the problem to complete the repair of your computer and/or digital technology. In these cases Pc New Horizons is not liable for incomplete repairs and applicable services and diagnostic fees will remain due to Pc New Horizons. Pc New Horizons goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

You authorize Pc New Horizons to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted/uninstalled upon completion of the service unless you request otherwise. Hardware and Software Installation

Pc New Horizons
Will provide hardware and software installation onto a machine as requested by the client provided:
• The minimum system requirements of the new hardware or software are met
• The software or hardware is purchased by the client in advance unless otherwise prearranged
• Pc New Horizons can help facilitate or consult on the purchase where requested
• It is understood that by installing new hardware or software into a currently working machine can cause instability on a system. In such instances, Pc New Horizons will be happy to provide support or troubleshooting services as per the repair agreement.
• Should, by fault of Pc New Horizons, the installation of hardware or software cause a problem on an otherwise stable system, Pc New Horizons will perform the repair necessary at no cost to correct the problem up to removing the hardware or software to regain stability.

Estimates will be provided prior to any installation service being performed. Should there be changes in need, estimates will be rewritten and approved prior to continuing service.

Once service is complete, payment in full for the actual costs incurred and the final sum owed, is due upon completion. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, Pc New Horizons will notify you of the problem and you may take/send the hardware to a repair station of your choice or to Pc New Horizons, for service on the hardware; diagnostic fees still apply as explained in paragraph Services and Diagnostic Fee. No adequate estimate of that expense can be determined without actually testing the hardware.

Any parts or software must be purchased in advance unless otherwise prearranged. Full payment is due upon completion of services. If full amount is not paid to Pc New Horizons upon completion Pc New Horizons will retain your equipment until Pc New Horizons is paid in full. Pc New Horizons accepts payment in the following ways: Cash, check, credit or debit card. There is a $25.00 charge for check returns. For each month bill is overdue the customer will pay an additional $20.00.

Data Protection
You agree and understand that it is your (the customer’s) responsibility to maintain copies of ALL data on your computer, and to obtain such copies prior to authorizing Pc New Horizons to commence its services for you.

Data Transfer and Installation Services
Unless otherwise agreed, Pc New Horizons is not liable for and you agree to hold Pc New Horizons and owners, harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of Pc New Horizons ‘s services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize Pc New Horizons to transfer the information and accept such terms on your behalf in performing the service.

In servicing your computer, Pc New Horizons warrants that service will be performed in a professional and timely manner. All services with the exception of virus removal, spyware, adware or malware are warranted for a period of 30 days “at the discretion of Pc New Horizons” upon re-checking computer in question.

If later found that the service or repair was incorrectly diagnosed by Pc New Horizons, Pc New Horizons will perform the repair/service free of any labor charge. Only the new parts will be charged. If Pc New Horizons finds that Pc New Horizons is not at fault you the customer will be billed the appropriate diagnostic fee.

This warranty and remedy are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, express or implied, with respect to any and all services performed for you by Pc New Horizons. Pc New Horizons specifically disclaims any and all implied warranties with respect to such items, including, without limitation, warranties of merchantability and fitness for a particular purpose, whether express or implied. If Pc New Horizons cannot lawfully disclaim implied warranties under this limited warranty, all such warranties, including warranties of merchantability and fitness for a particular purpose are limited in duration to the duration of the express limited warranty only.

Limitation of Liability
Every effort will be made to make sure your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it. If any damage should occur while your computer or systems are being serviced, Pc New Horizons has no liability for the cost of repair of the affected computer. Pc New Horizons entire liability to you for damages arising from any cause whatsoever with respect to the service of your computer, whether due to Pc New Horizons error or negligence or to any other reason, is limited to the amounts that you pay Pc New Horizons for such service. Pc New Horizons has no liability whatsoever for indirect, special, exemplary, or consequential damages, including without limitation loss of use, lost profits or revenue, or any other damages whatsoever not otherwise expressly permitted under this agreement. Pc New Horizons expressly has no liability for loss of or damage to data or software applications while performing service. Your only remedy under the repair terms and conditions is to seek recovery of damages against Pc New Horizons in an amount not to exceed what you paid Pc New Horizons for the service.

This agreement shall be construed under the laws of the State of Washington State. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Any and all binding arbitration proceedings shall be undertaken as “fast track” proceedings and shall only be commenced in Skagit County, Washington. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Washington. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.

Pc New Horizons does not claim ownership of Microsoft, Apple, or other Company; these copyrights are held by their respective owners.