Dear Customer, thank you kindly for taking the time to share your experience with others. We are thrilled and excited that you have given us the opportunity to serve you at the highest level, respectfully Ed Rossal Owner of Pc New Horizons.
“Ed Rossal at PC New Horizons is a consummate professional. His technical expertise, diligence in solving the problems with our laptop, sound guidance in providing solution options, and gentle patience with all the questions we asked are exemplary! Once you meet Ed, you will quickly come to understand his unwavering integrity and courtesy. Thank you Ed. You can count us as customers for life!” Henry & Denise (MT Vernon, WA 08/14/2017)
We cannot say enough good things about Ed Rossal and PC New Horizons service. Not only did Ed solve our problems quickly and thoroughly, but he also took the time to clearly and patiently teach us (as he was working) to better help ourselves in the future. He is really professional, courteous, efficient and friendly, but he spoke to us in a language we could readily understand…no techno-babble, just regular talk that even older folks like us could easily follow. We really appreciated that a lot. And he is reasonable in his pricing. We would refer anyone in need to PC New Horizons; you couldn’t do better anywhere else. — Alan & Dominique Darcy (La Conner, WA 01/23/2014)
I have had Ed Rossal work on my computer for at least five years. I have been extremely happy with his service. After all my experiences with Pc New Horizons I would not have anyone else work on my computer. He is also very reasonable and takes the time to explain where the problem is. I would recommend him to anyone! Thank you! — Marjeane Sparks (Anacortes, WA 12/17/2013.)
Le damos las gracias por avernos ayudado a componer nuestra computadora. Tambien estamos contentos por el servicio que usted nos proporciono y el gran trabajo que usted hizo. Teniamos muchos problemas con la computadora eh incluso era muy lenta y dificil de navegar por internet pero gracias a una persona la cual nos hablo de usted y nos accesoro con su numero telefonico pudimos contactarlo y poner en sus manos nuestra confianza lo cual nos dijo de talle a de talle todos los problemas que se encontraban en la computadora y nos dijo paso a paso el trabajo que hiba a requerir. Y en menos de lo que esperabamos nuestra computadora estaba lista. Gracias una vez mas SR. Ed PC NEW HORIZONS.COM Atentamente: Jose y Maria Dominguez
After my computer crashed I was referred by a friend to call Ed at Pc New Horizons. His concern and response was very professional and with in 2 days had my computer fixed better than new. Ed kept me updated by phone calls letting me know of the progress he was making and what he was doing. He went the extra mile to bring it to my home and set it up with no extra charge and then explaining to me and teaching me more about my computer I never knew. His prompt attention, extreme professionalism is to be appreciated in today’s market. It’s great to have someone you know that you can count on the get the job done in an honest and timely manner. — Judy Ferrill – (Burlington, WA 11/15/2012)
I have enjoyed knowing Ed for a number of years dating back to his elementary years in school. He had always had an enthusiasm towards learning how things work and not giving up until he conquered the problem. He has taken that same enthusiasm into his computer business. I allowed Ed to remedy the problems with my computers at home, and as I had trusted, he found and corrected the operating issues along with lots of tutorial time. Because Ed not only wants to make your system perform correctly but he wants it to perform at it’s best and to make it less intimidating to use. It is also important to him to make sure you not only understand what he did to repair the problem but to know how to keep the system working optimally. As a business owner, I have found Ed’s efforts beyond the call of duty and at a fair and honest price. Thanks, Ed! — Fred Phillips – (Anacortes, WA 11/06/2012)
I just picked up my computer from Ed today after only a couple days down. He completely fixed it up for me, removing viruses and optimizing the system. It runs better now than it has in a very, very long time. I’ve had others “optimize” my system but always sort of wondered if much had been done. Not so with Ed at Pc New Horizons.
Also, I appreciated very much the fact that Ed always called when he said he would, and each day he gave me a detailed status update. The job was not half done. In fact, my expectations were certainly exceeded. If I can help it, I won’t go anywhere else in the future. Well done Ed! Thank you. — Joe Gardner (Mount Vernon, WA 01/22/2012)
Thank you for taking the time to figure out what was wrong with our computer. Most places wouldn’t take the time and just erase all programs to delete whatever malware might be on this system. I definitely recommend your services to other people. Once again, thank you for everything. — Keith Laptonak (Burlington, WA 11/08/2011)